Mission
Pega Smart Dispute Agentic Automation
10 Modules
6 hrs 20 mins
Pega Smart Dispute™ Agentic Automation manages credit and debit card billing disputes, as well as non-plastic payment methods such as Zelle and ACH payment dispute processing, and fraud dispute processes throughout their lifecycle. With the use of Pega Smart Dispute Agentic Automation, retail banks and lending institutions can simplify dispute and payment exception operations to increase efficiency, profitability, and customer experience quality by aligning day-to-day operations with strategic goals and customer expectations.
Pega Smart Dispute Agentic Automation provides value by helping issuers:
- Manage the customer conversation to provide exceptional customer service.
- Improve the productivity of their customer-facing and back office operators.
- Ensure compliance with bank policies, government regulations, and card scheme rules.
Pega Smart Dispute Agentic Automation overview
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Module
Pega Smart Dispute Agentic Automation overview
3 Topics
20 mins
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The Pega Smart Dispute™ Agentic Automation includes the new generative AI and automation features that help banks accelerate the resolution of...
Understanding disputes
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Module
Understanding disputes
3 Topics
20 mins
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This module introduces the concepts of payments and disputes in the world of finance. It takes you through the evolution of dispute processing with...
Dispute features
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Module
Dispute features
4 Topics
25 mins
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This module explores key dispute features that improve efficiency and compliance. Learners examine early resolution options, dispute classification...
Dispute regulations
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Module
Dispute regulations
5 Topics
30 mins
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This module lets you experience the implementation of the intricate regulatory framework governing Visa dispute management in Pega Smart Dispute™...
Visa disputes
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Module
Visa disputes
7 Topics
40 mins
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This module provides a thorough exploration of the end-to-end dispute management process within Pega Smart Dispute Agentic Automation. Learners will...
Mastercard disputes
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Module
Mastercard disputes
6 Topics
35 mins
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This module provides a comprehensive overview of the end‑to‑end Mastercard dispute lifecycle. Learners explore dispute workflows, chargeback filing...
Automated Clearing House disputes
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Module
Automated Clearing House disputes
3 Topics
20 mins
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This module introduces Automated Clearing House (ACH) dispute management in Pega Smart Dispute™ Agentic Automation (SDAA). Learners explore the ACH...
Dispute processing features
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Module
Dispute processing features
9 Topics
50 mins
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This module provides a comprehensive exploration of Visa dispute processing features within Pega Smart Dispute™ Agentic Automation, The module equips...
Third-party resolutions
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Module
Third-party resolutions
3 Topics
35 mins
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Third-party resolution services enable financial institutions and merchants to prevent chargebacks by resolving disputes before they escalate. This...
Getting started with Pega Smart Dispute Agentic Automation
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Module
Getting started with Pega Smart Dispute Agentic Automation
7 Topics
1 hr 5 mins
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Discover the fundamental configuration components that you require to establish a functional dispute management environment. This module covers the...
