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Mission

Case Management Intermediate

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Extending Service-Level Agreement configurations

  • Module

    Extending Service-Level Agreement configurations

    2 Tópicos

    25 min

  • In Dev Studio, you can configure more complex Service-Level Agreements to meet business needs that require delayed processing of an Assignment...

Overriding Case Urgency

  • Challenge

    Overriding Case Urgency

    2 Tarefas

    10 min

  • Onboarding Cases have an initial Urgency of 10. However, certain contractors need an expedited onboarding process because they are hired to work on...

Parallel processing

  • Module

    Parallel processing

    4 Tópicos

    35 min

  • Configure a Stage to run multiple Processes in parallel to allow users to perform Tasks independently. You learn how to configure a workflow that...

Configuring parallel processing

  • Challenge

    Configuring parallel processing

    4 Tarefas

    20 min

  • At TGB, candidates for an open position are interviewed by multiple team members. The existing interview Process in the HRApps application only allows...

Managing concurrent Case access

  • Module

    Managing concurrent Case access

    1 Tópico

    15 min

  • Learn how Pega Platform manages multiple users accessing the same Case and configure Case locking to avoid potential conflicts in production...

Configuring Case locking

  • Challenge

    Configuring Case locking

    1 Tarefa

    10 min

  • At TGB, candidates applying for an open position are interviewed by three to six existing employees. Each interviewer can independently rate a...

Flow Action processing

  • Module

    Flow Action processing

    2 Tópicos

    20 min

  • In Pega Platform™, you can add pre- and post-processing Actions to a Flow Action to manipulate data. These Actions enable you to add related tasks to...

Configuring Flow Action post-processing

  • Challenge

    Configuring Flow Action post-processing

    2 Tarefas

    10 min

  • Currently, the Candidate Case Type creates a candidate stakeholder to represent a job applicant and adds the candidate stakeholder to the Case at the...

Organization records

  • Module

    Organization records

    3 Tópicos

    25 min

  • Pega Platform™ supports a three-level organizational structure. Learn how to use the Organization Chart and organization records to modify the...

Updating Assignment routing

  • Challenge

    Updating Assignment routing

    2 Tarefas

    10 min

  • The Human Resources (HR) department wants the ability to add a new hire to the company payroll. The PegaHR application includes a Case Type to perform...

mission badge: Case Management Intermediate

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