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Pega Voice AI
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Mission
Pega Voice AI
8 Modules
2 hrs 50 mins
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Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Gaining insight into business efficiency
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Module
Gaining insight into business efficiency
2 Topics
30 mins
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Design reports to analyze case data and provide insight into processes and workflows.
Designing reports with multiple sources
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Module
Designing reports with multiple sources
4 Topics
55 mins
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Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...
Reviewing log files
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Module
Reviewing log files
6 Topics
45 mins
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Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...