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Managing concurrent Case access
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Module
Managing concurrent Case access
1 Topic
15 mins
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Learn how Pega Platform™ manages multiple users accessing the same Case and configure Case locking to avoid potential conflicts in production...
Getting started with App Factory
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Module
Getting started with App Factory
2 Topics
22 mins
Pega Platform 8.4 -
Set up App Factory and learn about the persona-based experiences that come enabled out-of-the-box.
Getting started with Digital Messaging
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Module
Getting started with Digital Messaging
2 Topics
15 mins
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In this module, you learn about Digital Messaging and its supported messaging platforms. Also, learn how to create a Digital Messaging interface to...
Getting started with Pega Customer Decision Hub Foundation
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Module
Getting started with Pega Customer Decision Hub Foundation
3 Topics
25 mins
Pega Customer Decision Hub '24.1 -
Before you begin learning, familiarize yourself with Pega Academy. Learn about the structure of the learning content, explore the content of the Pega...
Governance
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Module
Governance
3 Topics
35 mins
Pega Customer Decision Hub 8.8 -
Transparent artificial intelligence is becoming an important requirement for many businesses. Learn about the model transparency settings in...
Guiding a customer service agent with coaching tips
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Module
Guiding a customer service agent with coaching tips
2 Topics
15 mins
Pega Customer Service 8.8 -
Learn how to provide customer service agents with coaching tips that deliver reminders, real-time advice, and instructions.
Guiding a customer service agent with dialogs
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Module
Guiding a customer service agent with dialogs
2 Topics
15 mins
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Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.
Guiding principles for Pega reuse
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Module
Guiding principles for Pega reuse
4 Topics
25 mins
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Learn about the guiding principles of Pega enterprise reuse. Enterprise reuse is critical for scaling any technology solution, and the unique...
Handling flow changes for cases in flight
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Module
Handling flow changes for cases in flight
4 Topics
1 hr 30 mins
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Business applications change all the time. These changes often impact active Cases in a production environment. Without proper planning, these active...
Identifying account opportunities
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Module
Identifying account opportunities
1 Topic
10 mins
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Engagement maps are planning tools that allow sales managers and sales representatives to identify sales opportunities by visualizing product...