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Handling flow changes for cases in flight
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Challenge
Handling flow changes for cases in flight
5 Tasks
30 mins
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Front Stage's Booking application has been in production for a while and the number of event approval requests has increased. Front Stage hired three...
Identifying and evaluating design options
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Challenge
Identifying and evaluating design options
4 Tasks
30 mins
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This challenge aims to demonstrate the thought process of identifying and evaluating design options and then recommending a solution.
REST connector...
Identifying and mitigating security risks
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Challenge
Identifying and mitigating security risks
2 Tasks
20 mins
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MDC's Delivery Service application prepares to go live. A security review is necessary before promoting the application to production, and any...
Implementing an effective data model
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Challenge
Implementing an effective data model
2 Tasks
45 mins
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The Delivery Service team is currently in the design phase of their project and their first task is to review the current set of enterprise-level data...
Implementing B2C mashup interfaces
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Challenge
Implementing B2C mashup interfaces
4 Tasks
1 hr
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Front Stage has been hand-entering every customer contact field at the beginning of every BookEvent case regardless of whether the customer is a...
Implementing web embed interfaces
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Challenge
Implementing web embed interfaces
4 Tasks
1 hr 30 mins
Pega Platform '23 -
Metro Delivery Company (MDC) is a B2B company that specializes in delivering same-day intracity shipments from registered business partners to their...
Leveraging the email component application
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Challenge
Leveraging the email component application
4 Tasks
40 mins
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Front Stage wants to send personalized emails to recipients at scheduled times and dates. Front Stage wants to reuse this capability in multiple...
Refactoring an existing service request type with a parallel flow
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Challenge
Refactoring an existing service request type with a parallel flow
4 Tasks
15 mins
Pega Customer Service 8.7 -
U+ Insurance wants to update their File a Complaint service request to be DX compliant. The update allows a regional team of CSRs to submit DX...
Reusing the standard queue processor
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Challenge
Reusing the standard queue processor
5 Tasks
1 hr
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When the city manager updates the delivery status of a truck, the associated delivery request Processes should also move forward in the flow.
When...
Routing parking cases to facility coordinators
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Challenge
Routing parking cases to facility coordinators
5 Tasks
30 mins
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Front Stage provides an optional parking service. If users select this option, the facility coordinator specializing in parking and has the least...