Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...

The Pega Business architect serves as a liaison between the business function and the technical development team to ensure that the Pega solution...

Pega Email Bot can detect the topic or sentiment of an email and route the email to the appropriate operator or queue. Intelligent routing allows the...

Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...

Determine project cost and schedule by estimating staffing and timelines with the Estimator tool. The Estimator is a discovery tool that provides an...

Learn how to configure a suggested case in the Voice AI channel. A suggested case provides guidance to the CSR on how to resolve a customer request.

Learn how to configure a suggested knowledge article in the Voice AI channel. A suggested Pega Knowledge article provides information related to the...

Examine the tools that are available to assist in debugging Constellation applications.