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PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Challenges

    1 hr 30 mins

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Pega positioning for Business Architects

    Pega tools that support Scrum for Business Architects

    Business conditions

    • Module

      Business conditions

      2 Topics

      20 mins

      Visible to: All users
    • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

    Creating a Rule

    Low-code defined

    Pega Customer Service performance considerations

    • Module

      Pega Customer Service performance considerations

      3 Topics

      30 mins

      Pega Customer Service 8.8 Visible to: All users
    • Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...

    Pega Low-Code App Factory introduction

    • Module

      Pega Low-Code App Factory introduction

      2 Topics

      22 mins

      Pega Platform 8.4 Visible to: All users
    • Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.

    Presenting suggestions for agents

    • Module

      Presenting suggestions for agents

      4 Topics

      35 mins

      Visible to: All users
    • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

    Refining an Agile Workbench backlog

    We'd prefer it if you saw us at our best.

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