Search
System administration
-
Module
System administration
4 Topics
28 mins
Pega Workforce Intelligence -
In this module, learn how to set up the portal and manage configurations to meet your business needs.
Telephony controls
-
Module
Telephony controls
2 Topics
20 mins
-
A customer service representative (CSR) logs into the telephony system and controls calls using the Pega Call™ desktop. Learn how the CSR uses the...
Tools for debugging Constellation applications
-
Module
Tools for debugging Constellation applications
2 Topics
35 mins
Pega Platform '23 -
Examine the tools that are available to assist in debugging Constellation applications.
Training the email bot
-
Module
Training the email bot
2 Topics
20 mins
-
Pega Email Bot uses natural language processing (NLP) to analyze and learn from patterns of conversation between customer service representatives...
UI authoring in Constellation
-
Module
UI authoring in Constellation
5 Topics
50 mins
Pega Platform '23 -
Explore how you can configure Views to create the user interface in a Constellation application.
Validating data against a pattern
-
Module
Validating data against a pattern
1 Topic
10 mins
-
Certain data, such as postal codes or identification numbers, may need to match a specific pattern of characters. To test data values against a...
Voice AI components
-
Module
Voice AI components
2 Topics
15 mins
-
Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
Workflow basics
-
Module
Workflow basics
5 Topics
30 mins
-
Learn about the benefits of workflows and discover considerations for designing effective workflows in Pega Workforce Intelligence™.
Accessing a Pega application using the Pega API
-
Challenge
Accessing a Pega application using the Pega API
1 Task
10 mins
-
The IT department is adding the ability for users to work on an internal Portal. They submitted a requirement to display open positions within TGB to...
Accessing PDF data with automations
-
Challenge
Accessing PDF data with automations
5 Tasks
15 mins
Pega Robotic Automation 19.1 -
The billing department of the Astend Technology company receives invoices in PDF file format and must parse specific data to another system for proper...