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Business Agility in 1:1 Customer Engagement
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Mission
Business Agility in 1:1 Customer Engagement
5 Modules
3 Challenges
3 hrs 50 mins
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This mission is designed for business users, line of business (LOB) heads, marketing operations personnel, or anyone looking to understand how to...
Business conditions
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Module
Business conditions
2 Topics
20 mins
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Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Presenting suggestions for agents
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Module
Presenting suggestions for agents
4 Topics
35 mins
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During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Configuring business conditions
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Challenge
Configuring business conditions
2 Tasks
5 mins
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U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...