Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...

Design reports to analyze Case data and provide insight into processes and workflows.

Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...

Pega Platform™ provides tools to evaluate application performance through performance statistics and events that help you distinguish between...

Examine the important relationship between the Case Type Data Model, Field Types, and the Constellation UI.

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...

Design and build a Pega application to address real-life business needs using a low-code Pega Platform™ tool, such as Pega Platform: Community Edition...

As a Pega Business Architect, having a good understanding of the foundational elements of Pega Platform™ capabilities enables you to guide your...