Search
Customer Service Low-Code Developer
-
Mission
Customer Service Low-Code Developer
5 Missions
7 Modules
6 Challenges
1 day 15 hrs 42 mins
-
Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...
Email Bots for Pega Customer Service
-
Mission
Email Bots for Pega Customer Service
4 Modules
3 Challenges
2 hrs 35 mins
-
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
Pega Customer Service Foundation
-
Mission
Pega Customer Service Foundation
6 Modules
3 Challenges
3 hrs 20 mins
-
Gain experience with several products that are a part of Pega Customer Service™. In this overview mission, you see how Pega Customer Service uses...
Pega Digital Messaging
-
Mission
Pega Digital Messaging
8 Modules
7 Challenges
5 hrs 40 mins
-
Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...
Pega Smart Claims Engine Foundation
-
Mission
Pega Smart Claims Engine Foundation
4 Modules
2 hrs 25 mins
Pega Smart Claims Engine for Healthcare 8.7 -
An introduction to the Pega Smart Claims Engine™ for Healthcare application, this mission provides a high-level overview of the technology stack on...
Pega Voice AI
-
Mission
Pega Voice AI
7 Modules
2 hrs 25 mins
-
Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Preparation for 1:1 Customer Engagement Implementation
-
Mission
Preparation for 1:1 Customer Engagement Implementation
3 Modules
11 Challenges
7 hrs 10 mins
-
Learn how to prepare your Pega Customer Decision Hub™ environment to start development right away. Build your own always-on customer brain from the...
Architecture and design during the Prepare phase
-
Module
Architecture and design during the Prepare phase
6 Topics
1 hr 30 mins
-
Architecture and design decisions in the Prepare phase ready your team for the Build phase. During Prepare, you refine the business and technical...
Authenticating customers using Digital Messaging
-
Module
Authenticating customers using Digital Messaging
2 Topics
20 mins
-
Authentication helps prevent malicious or unauthorized users from hijacking data. In this module, you learn how Pega Customer Service™ authenticates...
Building the customer analytical data model
-
Module
Building the customer analytical data model
9 Topics
1 hr 55 mins
-
Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...