Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...

Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.

CSRs receive...

Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...

Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...

Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.

You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...

Now that the knowledge of Citrix environments are complete, a developer is ready begin solution development. Using that environment knowledge provides...

In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Developers must understand the client's implemented environment to determine the best course of action when creating a robotic solution. Knowing the...