Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...

As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...

As a Pega Business Architect, having a good understanding of the foundational elements of Pega Platform™ capabilities enables you to guide your...

Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.

Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...

Learn three techniques to create a report that references data from multiple classes: combining data in a report by creating subreports, configuring...

Examine the important relationship between the Case Type Data Model, Field Types, and the Constellation UI.

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...

Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.