A decision strategy that produces the next-best-label Action is set up in the application. The purpose of the decision strategy is to select the label...

U+ Bank is cross-selling on the web and has implemented some engagement policies to ensure that customers get only tailored relevant offers.

To...

U+ Bank plans to use text predictions to route incoming emails to the appropriate department based on the topic of the email. For several use cases...

U+ Bank wants to use Pega Email Bot to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...

U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...

Users in your organization have reported that the Knowledge Buddy you created does not answer one of the more commonly received questions from your...

U+ Bank is cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the bank decides to...

U+ Bank is cross-selling on the web by showing various credit cards to its customers. To serve its loyal customers better, the business decided to...

You are being asked to create a new composite tab to display a summary of contact information. This will give agents one click access to get contact...