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Mission

Pega Lead System Architect Readiness Assessment

30 mins

This assessment checks knowledge on more advanced configuration topics such as Mobility, Performance, and Authentication.

Module

Configuring a web chatbot

2 Topics

20 mins

In this module, you learn how to configure a web chatbot in Pega Customer Service™. In a live chat session, the customer interacts with a customer...

Module

Creating customer service data sources

1 Topic

10 mins

As you create more service cases you may find that you want to organize service cases by categories. Using categories makes it easier for customer...

Module

Integrating external data

2 Topics

20 mins

In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

Challenge

Create an Intent When record

3 Tasks

20 mins

As a system architect, you have a requirement that an Open new account service case should be suggested when someone has a balance of greater to or...

Challenge

Creating a composite tab

3 Tasks

5 mins

As a system architect, you have a requirement to create a new tab to display the first name, last name, and mobile phone number for a contact in a...

Challenge

Suggesting a service case using Customer Decision Hub

3 Tasks

15 mins

You are configuring a Pega Customer Service™ application for U+ Bank. The bank wants to sign up high-value customers, those with a Customer Lifetime...

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