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Simulation
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Module
Simulation
3 Topics
20 mins
Pega Process Mining -
Based on analysis findings, you can run simulations to help you determine the potential ROI for process enhancements. For example, you can run a...
Simulating an external data source
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Module
Simulating an external data source
1 Topic
25 mins
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During development, before database integrations are configured. You can simulate an external data source to test functionality when a data source is...
Optimizing 1:1 customer engagement overview
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Module
Optimizing 1:1 customer engagement overview
1 Topic
15 mins
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Familiarize yourself with the various simulations used in one-to-one customer engagement to understand the effect of business change and analyze the...
Analyzing the results of simulations using reports
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Module
Analyzing the results of simulations using reports
2 Topics
20 mins
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Learn how to unit test a strategy using distribution test simulation. Analyze the simulation reports to understand the impact of creating or updating...
Testing engagement policy conditions using audience simulation
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Module
Testing engagement policy conditions using audience simulation
2 Topics
25 mins
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Learn how to improve the performance of your next-best-action strategy by testing the configuration of engagement policies against a set of customers.
Configuring and running simulation tests
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Module
Configuring and running simulation tests
10 Topics
2 hrs
Pega Customer Decision Hub 8.5 -
Running simulations helps you understand the effect of business changes on your decision management framework. Simulations enable you to derive useful...
Detecting unwanted bias
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Module
Detecting unwanted bias
2 Topics
30 mins
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Learn how to detect unwanted bias in engagement policy conditions and avoid discrimination while keeping the business requirements and regulations in...
Governance
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Module
Governance
3 Topics
35 mins
Pega Customer Decision Hub 8.8 -
Transparent artificial intelligence is becoming an important requirement for many businesses. Learn about the model transparency settings in...
Analyzing the effect of business changes using Pega Scenario Planner
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Module
Analyzing the effect of business changes using Pega Scenario Planner
2 Topics
25 mins
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Learn how Scenario Planner allows you to easily simulate “what-if” scenarios to accurately forecast results, optimize strategies to meet specific...
Analyzing customer distribution using Pega Value Finder
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Module
Analyzing customer distribution using Pega Value Finder
2 Topics
20 mins
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Learn how Pega Value Finder can be used to discover areas of improvement in the next-best-action strategy and adjust the engagement policies to create...