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Configuring chat queues and routing
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Module
Configuring chat queues and routing
5 Topics
40 mins
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You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring common phrases for agents
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Module
Configuring common phrases for agents
1 Topic
10 mins
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Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to...
Configuring Constellation applications
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Module
Configuring Constellation applications
7 Topics
1 hr 33 mins
Pega Platform 8.8 -
Note: In an effort to simplify concepts and improve understanding about feature improvements, Pega has bundled all new UI technology under a new name...
Configuring core application features in Constellation
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Module
Configuring core application features in Constellation
4 Topics
40 mins
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Learn to configure core application features in Constellation. Explore landing pages, default landing page, widgets, Insights, and theming.
Configuring Cosmos React applications
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Module
Configuring Cosmos React applications
7 Topics
1 hr 33 mins
Pega Platform 8.7 -
In this module, learn to configure Cosmos React applications on the Constellation JS architecture. Explore the following aspects of Cosmos React and...
Configuring customer verification
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Module
Configuring customer verification
2 Topics
20 mins
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The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...
Configuring Digital Messaging Manager
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Module
Configuring Digital Messaging Manager
8 Topics
1 hr 10 mins
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The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Configuring form Views
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Module
Configuring form Views
5 Topics
25 mins
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Explore how you can configure various form Views in Constellation. Learn how to configure form layouts, dynamic form behavior, field groups, and...
Configuring Pega Knowledge troubleshooters
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Module
Configuring Pega Knowledge troubleshooters
3 Topics
30 mins
Pega Customer Service 8.7 -
Learn how to configure Pega Knowledge™ troubleshooters for a Pega Customer Service™ application and provide dynamic diagnostics capabilities to help...
Conformance checking
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Module
Conformance checking
4 Topics
20 mins
Pega Process Mining -
Use conformance checks in Pega Process Mining to determine where work paths differ from the standard processes established by your organization. By...