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Adapters
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Module
Adapters
5 Topics
30 mins
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There are times within the Pega Platform™ when you cannot easily integrate Pega applications with other applications that are necessary to complete...
Auto-balancing in Pega Robot Manager
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Module
Auto-balancing in Pega Robot Manager
5 Topics
30 mins
Pega Robot Manager 8.5.2 -
Pega Robot Manager uses Auto-balancing to monitor and move robots between work groups dynamically. Automatic workload balancing reduces the number of...
Automation package Deployment
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Module
Automation package Deployment
6 Topics
34 mins
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Pega Robot Studio™ uses a deployment process that developers can implement regardless of the distribution strategy used by an organization. The...
Automation techniques
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Module
Automation techniques
4 Topics
29 mins
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While programming an automation can be unique to the style a developer, there are some simple techniques that make the process easier without having...
Basic interrogation
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Module
Basic interrogation
13 Topics
1 hr 17 mins
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Before developing a robotic solution for use with a Pega Platform™ application, you must complete the process of interrogating the necessary...
Basic robotic automations
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Module
Basic robotic automations
10 Topics
1 hr 1 min
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In terms of developing a robotic solution for attended or unattended robots, developing automations is the last basic concept in Pega Robot Studio™...
Citrix robotic project design
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Module
Citrix robotic project design
1 Topic
25 mins
Pega Robotic Automation 19.1 -
Developers must determine how an implemented Citrix environment configuration can impact a robotic solution's development by recognizing design...
Components
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Module
Components
7 Topics
47 mins
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Interaction Framework is a methodology that bridges the capabilities of Microsoft Visual Studio when developing a multi-project solution. Even though...
Configuring common phrases for agents
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Module
Configuring common phrases for agents
1 Topic
10 mins
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Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Configuring customer verification
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Module
Configuring customer verification
2 Topics
20 mins
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The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...