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Adding and configuring adapters
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Challenge
Adding and configuring adapters
2 Tasks
15 mins
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With the addition of the Customer Relationship Management and ACME Search System projects to the TrainingCertificationSln, the next step is to add the...
Adding framework components to a solution
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Challenge
Adding framework components to a solution
8 Tasks
45 mins
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The first two application projects are complete. After reviewing the solution's documentation, you need a user interface project, named MainPrj, which...
Configuring organization structure
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Challenge
Configuring organization structure
5 Tasks
15 mins
Pega Robot Manager 8.5.3 -
For Phase 2 of the application, a basic organizational structure for MyTown must be set up within Pega Robot Manager™. The structure allows users to...
Configuring Pega Robot Manager
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Challenge
Configuring Pega Robot Manager
5 Tasks
30 mins
Pega Robot Manager 8.5.3 -
MyTown wants to assign and manage automation execution for Inquiries and Service Requests case types by using a Pega Robot Manager™ application. As an...
Creating an automation
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Challenge
Creating an automation
2 Tasks
45 mins
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Based on the business case, you have created the necessary projects and interrogated the applications needed to search for the nearest store based on...
Creating and managing teams of users
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Challenge
Creating and managing teams of users
5 Tasks
15 mins
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In Roadside Assistance cases, a customer service representative (CSR) must assign a service provider to the case, review the summary of the services...
Creating Custom Reports in Pega Robot Manager
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Challenge
Creating Custom Reports in Pega Robot Manager
5 Tasks
20 mins
Pega Robot Manager 8.5.1 -
MyTown has used the robotic process automation (RPA) services for two months and has received complaints from users that both Service requests and...
Creating solutions and projects
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Challenge
Creating solutions and projects
1 Task
15 mins
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Based on the business case, the training certification solution requires two projects for two separate applications: Customer Relationship Management...
Creating Windows form and procedure automations
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Challenge
Creating Windows form and procedure automations
9 Tasks
45 mins
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The solution design requires a button click on a user interface to perform a search in the ACME Search System and return the nearest store address...
Debugging application errors
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Challenge
Debugging application errors
4 Tasks
20 mins
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As part of processing an assistance request case, the Roadside Assistance application copies the services performed from the child Services case to...