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Pega Digital Messaging
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Mission
Pega Digital Messaging
9 Modules
7 Challenges
6 hrs 25 mins
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Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Apple...
Importing customer data from a CSV
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Challenge
Importing customer data from a CSV
2 Tasks
10 mins
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U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...
Initiating a call from a messaging interaction
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Module
Initiating a call from a messaging interaction
1 Topic
10 mins
Pega Customer Service 8.8 -
Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...
Setting up data ingestion
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Challenge
Setting up data ingestion
3 Tasks
40 mins
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The project team at U+ Bank performed a data mapping workshop and mapped its existing data model to the analytical data model for the financial...
Application essentials
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Module
Application essentials
4 Topics
40 mins
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Determine what data your application requires and who will use the application. Then, set up processes to capture data, send emails, and route work.
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Configuring chat queues and routing
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Module
Configuring chat queues and routing
5 Topics
40 mins
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You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Creating a Rule
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Module
Creating a Rule
5 Topics
45 mins
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Pega Platform™ generates application code in the background by using rules that describe how the application functions. In App Studio, rules are...
Setting chat and messaging behavior
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Module
Setting chat and messaging behavior
5 Topics
40 mins
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Chat and messaging configuration options define the properties for all the individual channels that support conversations between customer service...
Configuring Digital Messaging Manager
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Module
Configuring Digital Messaging Manager
7 Topics
1 hr 5 mins
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The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...