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Pega Collections
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Mission
Pega Collections
4 Modules
2 Challenges
3 hrs 30 mins
Pega Customer Service 8.8 -
Streamline your collections operations with the three Pega Collection products: Pega Collections for Financial Services, Pega Collections Horizontal...
Pega Common Data Model
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Mission
Pega Common Data Model
3 Modules
1 Challenge
1 hr 40 mins
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In this mission, you learn about the Pega Common Data Model, which provides the data and integration layer for Pega's Constellation applications. You...
Pega Customer Service Foundation
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Mission
Pega Customer Service Foundation
6 Modules
4 Challenges
3 hrs 35 mins
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Gain experience with several products that are a part of Pega Customer Service™. In this overview mission, you see how Pega Customer Service uses...
Pega Digital Messaging
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Mission
Pega Digital Messaging
9 Modules
7 Challenges
6 hrs 25 mins
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Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Apple...
Pega Knowledge
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Mission
Pega Knowledge
6 Modules
4 Challenges
4 hrs 30 mins
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In this mission, you will become familiar with the benefits of content authoring and management with Pega Knowledge. Learn how to import content, work...
Advanced authoring
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Module
Advanced authoring
3 Topics
25 mins
Pega Customer Service 8.8 -
In this module you learn how to import content into Pega Knowledge from an external source such as a legacy content system or a translation services...
Business conditions
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Module
Business conditions
2 Topics
20 mins
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Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...
Center-out architecture
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Module
Center-out architecture
6 Topics
40 mins
Pega Customer Service 8.8 -
The one certain thing in business is uncertainty. Navigating uncertainty takes agility, in order to respond quickly to new challenges in the “here and...
Common Data Model overview
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Module
Common Data Model overview
3 Topics
25 mins
Pega Customer Service '24.1 -
The Common Data Model is a Pega-developed Data Model that supports the Pega Constellation versions of Pega Platform™ and Pega applications. The model...
Configuring chat queues and routing
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Module
Configuring chat queues and routing
5 Topics
40 mins
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You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...