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Pega Collections

  • Mission

    Pega Collections

    4 Modules

    2 Challenges

    3 hrs 30 mins

    Pega Customer Service 8.8 Visible to: All users
  • Streamline your collections operations with the three Pega Collection products: Pega Collections for Financial Services, Pega Collections Horizontal...

Pega Common Data Model

  • Mission

    Pega Common Data Model

    3 Modules

    1 Challenge

    1 hr 40 mins

    Visible to: All users
  • In this mission, you learn about the Pega Common Data Model, which provides the data and integration layer for Pega's Constellation applications. You...

Pega Customer Service Foundation

Pega Digital Messaging

Pega Knowledge

  • Mission

    Pega Knowledge

    6 Modules

    4 Challenges

    4 hrs 30 mins

    Visible to: All users
  • In this mission, you will become familiar with the benefits of content authoring and management with Pega Knowledge. Learn how to import content, work...

Advanced authoring

  • Module

    Advanced authoring

    3 Topics

    25 mins

    Pega Customer Service 8.8 Visible to: All users
  • In this module you learn how to import content into Pega Knowledge from an external source such as a legacy content system or a translation services...

Business conditions

  • Module

    Business conditions

    2 Topics

    20 mins

    Visible to: All users
  • Learn how to create your own, custom business conditions in App Studio. Business conditions allow you to use a set of pre-defined criteria to...

Center-out architecture

  • Module

    Center-out architecture

    6 Topics

    40 mins

    Pega Customer Service 8.8 Visible to: All users
  • The one certain thing in business is uncertainty. Navigating uncertainty takes agility, in order to respond quickly to new challenges in the “here and...

Common Data Model overview

  • Module

    Common Data Model overview

    3 Topics

    25 mins

    Pega Customer Service '24.1 Visible to: All users
  • The Common Data Model is a Pega-developed Data Model that supports the Pega Constellation versions of Pega Platform™ and Pega applications. The model...

Configuring chat queues and routing

  • Module

    Configuring chat queues and routing

    5 Topics

    40 mins

    Visible to: All users
  • You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

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