U+ Bank, a retail bank, created rich and rewarding experiences for its customers by presenting personalized next-best-action recommendations to...

A REST service has been created to access contact data for a customer. Your task is to access that data to replace the sample data.

Use the following...

As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...

In the last DCO session, the GoGoRoad stakeholders identified two new business requirements:

• Before a Service Case is resolved, the system must copy...

In a DCO session, GoGoRoad stakeholders confirmed that assignments related to assistance requests often get lost in the handoff between different...

With the prototype for the GoGoRoad application and Assistance Request Case Type complete, stakeholders have requested a revised estimate of the...

Payments for roadside assistance requests are covered for customers who have opted for the higher Gold coverage level. Customers with the Gold...

U+ Bank wants their CSRs to be more formal when interacting with customers. You have been asked to update the dialog in the Address Change service...