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Medication Therapy Management
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Module
Medication Therapy Management
2 Topics
40 mins
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Medication Therapy Management (MTM) is a free program offered as part of Medicare Part D plans to certain members that meet specific criteria, as...
Modifying the customer composite
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Module
Modifying the customer composite
4 Topics
25 mins
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The customer composite provides a summary view of customer and account information to the CSR while processing a customer interaction. You can modify...
Monitoring your contact center with Insights
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Module
Monitoring your contact center with Insights
2 Topics
15 mins
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Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Next best action and customer interactions
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Module
Next best action and customer interactions
2 Topics
20 mins
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The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.
Learn how you can use...
Pega Call introduction
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Module
Pega Call introduction
3 Topics
25 mins
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Many customers still prefer to speak with an agent because they believe it helps them get to resolution faster. Customers expect a seamless experience...
Pega Customer Service overview
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Module
Pega Customer Service overview
3 Topics
20 mins
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This module provides an overview of the features and capabilities of Pega Customer Service™. Learn how to conduct an interaction as a customer service...
Pega Customer Service performance considerations
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Module
Pega Customer Service performance considerations
3 Topics
30 mins
Pega Customer Service 8.8 -
Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...
Pega Express introduction
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Module
Pega Express introduction
3 Topics
20 mins
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Pega Express™ is a light, design-focused delivery approach that combines Pega's low-code experience, best practices in application development, and...
Pega Express overview for Business Architects
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Module
Pega Express overview for Business Architects
6 Topics
1 hr 30 mins
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Pega Express™ is a light, design-focused delivery approach that combines the low-code experience of Pega Platform™, and the delivery values and best...
Pega Express phases
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Module
Pega Express phases
4 Topics
25 mins
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The Pega Express approach includes four phases to support solution delivery.