Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Twitter...

Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...

This module provides an overview of the features and capabilities of Pega Customer Service™. Learn how to conduct an interaction as a customer service...

Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

Discover how Pega Customer Decision Hub™ solves business...

Messaging AI analyzes the context of the conversation and suggests cases and knowledge articles while a CSR interacts with a customer. Messaging AI...

U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...

Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

The customer composite provides a summary view of customer and account information to the CSR while processing a customer interaction. You can modify...