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User experience design and performance
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Module
User experience design and performance
2 Topics
30 mins
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Application performance and user experience are naturally related. If the application’s user interface (UI) is not responsive or performance is...
Voice AI components
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Module
Voice AI components
2 Topics
15 mins
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Learn how Pega Voice AI™ integrates with your Pega Customer Service™ application. Understand the components of the Voice AI architecture and how these...
Work assignment
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Module
Work assignment
5 Topics
1 hr 55 mins
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Cases are assigned to users to complete Tasks. For example, an employee expense report that requires approval by the manager of a cost center or a...
Analyzing security event logs
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Challenge
Analyzing security event logs
3 Tasks
1 hr
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MDC wants to ensure the security of its Delivery Service application by enforcing geolocation for all users. To detect potential security breaches...
Configurating SAML authentication
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Challenge
Configurating SAML authentication
3 Tasks
1 hr 30 mins
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Front Stage is considering using SSO with SAML to Authenticate Operators. There are many Identity Providers available in the marketplace, and some are...
Configuring OpenID Connect authentication
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Challenge
Configuring OpenID Connect authentication
4 Tasks
45 mins
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Front Stage is considering using OpenID Connect to Authenticate Operators.
Design and implement an OpenID Connect as a proof of concept.
Pega now...
Contacting hotels
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Challenge
Contacting hotels
5 Tasks
1 hr 30 mins
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FSG wants to ensure that each hotel with which it has agreements to book rooms for events is treated as equally as possible. FSG wants to identify...
Creating a composite tab
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Challenge
Creating a composite tab
2 Tasks
5 mins
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As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.
...
Creating a new, DX-compliant service request type
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Challenge
Creating a new, DX-compliant service request type
3 Tasks
20 mins
Pega Customer Service 8.7 -
U+ Insurance wants one of its regional teams to start submitting E-bill registration service requests in their homegrown React-based CRM application...
Creating the booking and FSG applications
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Challenge
Creating the booking and FSG applications
5 Tasks
40 mins
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Front Stage event booking business scenario
Front Stage Event Booking assists customers with booking large-scale, high-profile corporate and musical...