Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...

In this module, learn where to use a mashup and mashups fit into the design of a Pega Platform™ solution. You review the importance of using design...

Familiarize yourself with the one-to-one customer engagement paradigm. Learn about the business problems Pega Customer Decision Hub™ can solve and...

Regardless of the programming and developing environment, developers use debugging concepts to test and rework the program continually. Those same...

Learn about the principles of always-on outbound customer engagement and its similarities and differences with traditional outbound marketing. Gain an...

Learn the processes involved in creating a new action in a business operations environment and propagate the changes to the production environment. Di...

Sales representatives nurture leads and opportunities to win sales. In this module, you learn how to capture customer interactions and how the...

Learn about the approach to UX and UX best practices that a Lead System Architect (LSA) applies in the creation of a Pega Platform™ application.

This module covers the various pipeline templates that help you structure pipelines for their ultimate purpose, as well separate business needs for...