In Pega Process Mining, after you run a View, the Process Map landing page provides many ways to analyze a process and perform the tasks closely aligned with the process discovery aspect of Process Mining. Learn about basic features of the Process Map landing page.

NOTE: The sections and topics in this guide use a workforce management process as an example. The activity names and configuration for your process are based on the data source and View created for the process.

Process Map visualization options

Process Maps are comprehensive data visualizations that you can interact with to discover more information about a process. The Process Map displays a graph in the center of the application that shows the process. The default visual structure to represent the process is called a Directly Follows Graph (DFG). In this graph, the rectangular nodes represent activities and the directed edges represent transitions that exist in the paths of the process:

A Process Map displays a graph of the process.

Graph on a Process Map
You can also view the process model in a business process model and notation (BPMN) format. If you are familiar with this format, you can learn about the process by following the BPMN syntax. To view the process model in BPMN format, in the upper area of the map canvas, click BPMN:

The top of a Process Map displays a BPMN option.

BPMN option

The BPMN diagram displays a sequence of events that you read from left to right, as shown in the following figure:


A mock process viewed as BPMN model.

BPMN model example

Positioning and zooming

You can click and drag the Process Map to a specific position on the canvas, and you can zoom in using either a mouse wheel or the zoom control in the lower-left corner of the page:

The lower-left corner of a Process Map displays a zoom control.

Zoom control on a Process Map

Interacting with activities and transitions

The Process Map has a very interactive interface. On the graph, you can click activities and transitions to display cards that show key metrics and provide additional analysis options, such as filters. The following figure shows a card after clicking an activity:

Clicking the Assigned activity displays a card with additional metrics and filter and analysis options.

Example of an activity card
The following figure shows a card after clicking a transition:

Clicking the transition from Assigned to Dispatched displays a card with additional metrics and filter and analysis options.

Example of a transition card
NOTE: To calculate an activity or transition duration, the data source must include a column for either the end timestamp for each event or the duration for each event. If the detail cards do not show duration metrics, contact your system administrator to ask whether the dataset includes either of those two columns and if they were enabled during source creation.

Viewing metrics for segments of a map

In addition to viewing cards for individual activities and transitions, you can also view cards for segments of the map. To do this, click the Ruler icon and then draw the segment that you want to analyze:

The top of a Process Map displays the Ruler icon.

Ruler icon
The following figure shows an example of a card that includes metrics for the Assigned to Received segment of the map.

Drawing from one activity to another displays a card for that segment.

Card for a segment

Comparing metrics from different segments of a process can help you to make decisions on where to focus your analysis to gain the most return on investment (ROI).

Comparing segments demo

As a use case, you want to compare the metrics from the Assigned to Dispatched activities against the metrics for the Accepted to Success metrics. After drawing the two segments, the cards help you to see that the Average Duration of moving Cases from the Assigned to Dispatched is much greater than the Average Duration to go from Accepted to Success. The metrics also reveal that after the Received activity, about 2,000 Cases did not make it to Success. This basic comparison helps you to know that you might want to focus analysis on the Assigned to Received activities and look for non-conformant paths in this segment:


Two segment cards show metrics that help you to compare Average Duration from Assigned to Received against Average Duration from Accepted to Success.

Comparing segments of a process

The following demo shows how to draw the first segment, click off, and then draw the second segment so that you can compare the two cards:


An animation shows how drawing multiple segments helps you to compare metrics across different groupings of activities.

Drawing segments with the ruler