Learn how to enhance analysis by applying different metrics in a Process Map.

In a Process Map, you can apply different transition (or edge) metrics as part of your analysis.

Count metric

Count metric shows the number of events or transitions that occur in a process. The following example shows that the Assigned activity occurred over 26,000 times that nearly 23,000 events passed the transition from Assigned to Dispatched:

Applying the Count metric displays the number of activities in the boxes and the number of events that passed the transitions on the arrows. In this figure, the Assigned to Dispatched transition occurred nearly 23,000 times.

Count metric

Average duration

Average duration is the average effort in the transition. You can click any transition to view a card with more details. For example, in the following figure, clicking the Average Duration transition of 3hs21m displays a card that shows how many events and Cases pass this transition, along with the percent of Cases that pass this transition. These detailed metrics are useful for deciding where process improvements or automations might make the biggest difference.

The Process Map shows Average Duration metric for transitions and a pop-up card for the Assigned to Dispatched transition lists useful metrics, such as the number of Cases that passed this transition.

Average duration

Total duration

Total Duration is the total aggregated effort in the transition. For example, in the following figure, the Total Duration for the Assigned to Dispatched transition is more than eight years:

With the Total Duration metric applied, the Process Map shows that the Total Duration for the Assigned to Dispatched transition is more than eight years.

Total duration

Applying metrics to analysis

As you look at the different metrics, the story of a process begins to emerge. Using the examples in the figures above, you observe a large amount of effort in the Assigned to Dispatched transition. This transition occurs in over 86% of the Cases, and the count is high at nearly 23,000 events. When you combine this high effort with the high average and total durations, then you recognize that this is slow transition. You can begin to look for bottlenecks and the potential opportunity to add an automation.