Modul

Completing work on time

2 Themen

25 Min.

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Anfänger

Pega Platform 8.5

Case Management

Englisch

Set goals and deadlines on steps, processes, stages, and entire cases to enforce the timely completion of work.

Nach Abschluss dieses Moduls können Sie Folgendes:

Identify how goals and deadlines establish expectations for completing work

Identify the elements of a goal and deadline interval

Configure goals and deadlines to increase the urgency of work

Configure escalation behavior for goals and deadlines

Service-level agreements

10 Min.

Additional tasks for setting goals and deadlines

10 Min.

Modulquiz

5 Min.