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Building the Customer Insights Cache
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Modul
Building the Customer Insights Cache
9 Themen
1 Std. 45 Min.
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Data lies at the heart of one-to-one customer engagement. Utilize industry-specific data models for customer-centric decisioning, based on best...
Defining and managing customer actions
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Modul
Defining and managing customer actions
4 Themen
35 Min.
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In Pega Customer Decision Hub™, learn how to use Next-Best-Action Designer to build the business issue/group hierarchies for your organization. Create...
Next-Best-Action on digital
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Modul
Next-Best-Action on digital
2 Themen
25 Min.
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Learn about a typical cross-selling use case on the web channel and its four phases of implementation to improve 1-to-1 customer engagement, drive...
Preparing Customer Decision Hub for development
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Modul
Preparing Customer Decision Hub for development
3 Themen
40 Min.
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Discover how to complete the essential setup tasks of the Pega Customer Decision Hub™ application through an automated, end-to-end process by using...
Presenting a single offer on the web
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Modul
Presenting a single offer on the web
3 Themen
25 Min.
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Learn about real-time containers and how they are used to display actions selected by Pega Customer Decision Hub in real-time channels. Gain...
Adding a new property to an existing entity
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Challenge
Adding a new property to an existing entity
4 Aufgaben
20 Min.
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U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Exercise setup - Development environment
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Challenge
Exercise setup - Development environment
1 Aufgabe
15 Min.
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In a typical implementation project, the system administrator is responsible for setting up the users and access groups, and completing security...
Exercise setup - Orchestrator configuration
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Challenge
Exercise setup - Orchestrator configuration
2 Aufgaben
30 Min.
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To ensure that the development environment can communicate with the Business Operations environment, you must update the environment URLs.
Vorsicht: This step...
Importing customer data from a CSV
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Challenge
Importing customer data from a CSV
2 Aufgaben
10 Min.
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U+ Bank wants to improve the experience of its customers with predictive and adaptive analytical models that drive personalized decisions. Following...
Populating sample data using Monte Carlo data sets
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Challenge
Populating sample data using Monte Carlo data sets
5 Aufgaben
20 Min.
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The U+ Bank project team built an implementation application of Pega Customer Decision Hub™ using the setup wizard, making use of the 1:1 Financial...