Search
Configuring a CTI Link
-
Modul
Configuring a CTI Link
2 Themen
15 Min.
-
The Pega Call™ CTI Link is the interface between the Pega Platform™ and a Computer Telephony Integration (CTI) platform. The CTI Link configuration...
Configuring chat queues and routing
-
Modul
Configuring chat queues and routing
5 Themen
40 Min.
-
You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring common phrases for agents
-
Modul
Configuring common phrases for agents
1 Thema
10 Min.
-
Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to...
Configuring customer verification
-
Modul
Configuring customer verification
2 Themen
20 Min.
-
The Customer verification feature provides a pool of security questions that a customer service representative (CSR) can use to verify customer...
Configuring Digital Messaging Manager
-
Modul
Configuring Digital Messaging Manager
8 Themen
1 Std. 10 Min.
-
The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...
Configuring Pega Call
-
Modul
Configuring Pega Call
5 Themen
50 Min.
-
The Pega Call configuration wizard guides you through connecting your telephony system to Pega Customer Service™. This module describes the settings...
Configuring Pega Knowledge troubleshooters
-
Modul
Configuring Pega Knowledge troubleshooters
3 Themen
30 Min.
Pega Customer Service 8.7 -
Learn how to configure Pega Knowledge™ troubleshooters for a Pega Customer Service™ application and provide dynamic diagnostics capabilities to help...
Creating a case from email
-
Modul
Creating a case from email
2 Themen
20 Min.
-
Pega Email Bot™ can improve email response by starting a service case based on the content of a customer email.
Creating custom tabs
-
Modul
Creating custom tabs
2 Themen
25 Min.
-
Learn how to create your own customer composite tabs. Customer composite tabs are used to display a logical group of information to a user in Pega...
Creating Customer Service data sources
-
Modul
Creating Customer Service data sources
1 Thema
10 Min.
-
You use Customer Service data sources to add external data objects into the Pega Customer Service™ application. Within data sources, you can specify...