This module provides an overview of the significant changes and improvements in the Pega Infinity™ '24.1 release. Learn about the Pega GenAI™ features...

Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.

You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...

The Digital Messaging Manager lets you add chat connections and social messaging platforms to your Digital Messaging channel interface. The Digital...

As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...

Pega Platform™ allows you to easily explore and analyze data in your application using the Explore Data landing page. You can use Insights to...

Design reports to analyze Case data and provide insight into processes and workflows.

Customer service representatives (CSRs) resolve customer queries by initiating calls during chat interactions. When a customer becomes unavailable to...

Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...