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Configuring customer verification

Creating a case from an email

Creating a new service request

Modifying an existing service request type

  • Challenge

    Modifying an existing service request type

    1 Aufgabe

    5 Min.

    Pega Customer Service 8.7 Visible to: All users
  • U+ Insurance wants to modify the user interface of its existing Change Beneficiary service request case type. During the intake stage, when selecting...

Routing email based on content

Suggesting a reply based on email content

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