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Adding a new property to an existing entity
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Challenge
Adding a new property to an existing entity
4 Aufgaben
20 Min.
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U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...
Configuring customer verification
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Challenge
Configuring customer verification
3 Aufgaben
15 Min.
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The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
Creating reports that combine data from multiple classes
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Challenge
Creating reports that combine data from multiple classes
2 Aufgaben
30 Min.
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The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate Cases...
Creating a composite tab
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Challenge
Creating a composite tab
2 Aufgaben
5 Min.
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As a customer service app administrator, you must create a new tab to display the transaction history and statement for a contact in a separate tab.
...
Creating a new entity
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Challenge
Creating a new entity
5 Aufgaben
15 Min.
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U+ Bank wants to improve the experience of its customers with personalized decisions that are driven by customer-centric engagement policies and...