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Pega Customer Decision Hub Foundation

Pega Digital Messaging

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Challenges

    1 Std. 30 Min.

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Digital messaging

    • Modul

      Digital messaging

      3 Themen

      25 Min.

      Visible to: All users
    • Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...

    Implementing and deploying Pega Care Management

    • Modul

      Implementing and deploying Pega Care Management

      6 Themen

      55 Min.

      Pega Care Management 8.7 Visible to: All users
    • In this module, learn about the key concepts, and best practices when implementing and deploying the Pega Care Management™ application.

    Next best action and customer interactions

    Pega Customer Service performance considerations

    • Modul

      Pega Customer Service performance considerations

      3 Themen

      30 Min.

      Pega Customer Service 8.8 Visible to: All users
    • Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...

    Presenting suggestions for agents

    • Modul

      Presenting suggestions for agents

      4 Themen

      35 Min.

      Visible to: All users
    • During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

    Working in the Patient 360 profile

    • Modul

      Working in the Patient 360 profile

      8 Themen

      1 Std. 35 Min.

      Pega Care Management 8.7 Visible to: All users
    • Learn about the key concepts and best practices for configuring Patient 360, including setting the categories for tracking social determinants of...

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