Search
Designating a relevant record
-
Challenge
Designating a relevant record
6 Aufgaben
30 Min.
-
The Human Resources (HR) department wants to allow HR business partners to update the start date for an employee while the onboarding case is open. If...
Leveraging reports in the contact center
-
Challenge
Leveraging reports in the contact center
4 Aufgaben
15 Min.
-
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Queuing a task for background processing
-
Challenge
Queuing a task for background processing
1 Aufgabe
30 Min.
-
To reduce errors and complaints with payroll processing, the Human Resources department allows employees of TGB to enroll in direct deposit. When...