Search
Digital messaging
-
Modul
Digital messaging
3 Themen
25 Min.
-
Pega Customer Service offers chat and messaging capabilities that provide flexibility to customers and adaptability for customer service...
Low-code defined
-
Modul
Low-code defined
5 Themen
50 Min.
-
Pega Platform™ provides an application development environment where Citizen Developers and System Architects alike create digital solutions to...
Pega positioning for Business Architects
-
Modul
Pega positioning for Business Architects
7 Themen
1 Std. 40 Min.
-
As a Pega Business Architect, having a good understanding of the foundational elements of Pega Platform™ capabilities enables you to guide your...
Pega tools that support Scrum for Business Architects
-
Modul
Pega tools that support Scrum for Business Architects
6 Themen
1 Std. 45 Min.
-
Pega Platform™ supports collaboration between the business and IT teams by providing an extensive set of tools within Pega that support the Agile...
Presenting suggestions for agents
-
Modul
Presenting suggestions for agents
4 Themen
35 Min.
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...
Configuring business conditions
-
Challenge
Configuring business conditions
2 Aufgaben
5 Min.
-
U+ Bank identifies that many customer are missing their payment due dates, resulting in late fees and negative impact on their credit score. To...
Designing a mobile app experience
-
Challenge
Designing a mobile app experience
4 Aufgaben
15 Min.
-
GoGoRoad wants to allow customers to create an assistance request Case from their mobile device. Customize the User mobile app Channel to design a...