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Automation techniques and best practices
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Modul
Automation techniques and best practices
9 Themen
1 Std. 15 Min.
Pega Robotic Automation 21.1 -
Learn how to design and develop robotic automation by using best practices to simplify the development process. These techniques help you understand...
Basic robotic automations
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Modul
Basic robotic automations
9 Themen
1 Std. 15 Min.
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In terms of developing a robotic project for attended or unattended robots, developing automations is the last basic concept in Pega Robot Studio™...
Basic interrogation
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Modul
Basic interrogation
4 Themen
30 Min.
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Before developing a robotic solution for use with a Pega Platform™ application, you must complete the process of interrogating the necessary...
Components
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Modul
Components
7 Themen
47 Min.
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Interaction Framework is a methodology that bridges the capabilities of Microsoft Visual Studio when developing a multi-project solution. Even though...
Out-of-the-box configurations
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Modul
Out-of-the-box configurations
7 Themen
49 Min.
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Robotic System Architects find that clients typically request similar user tasks and processes to develop on projects — for example, automatically...
Configuring common phrases for agents
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Modul
Configuring common phrases for agents
1 Thema
10 Min.
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Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Creating workgroups and assignment types in Pega Robot Manager
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Modul
Creating workgroups and assignment types in Pega Robot Manager
1 Thema
10 Min.
Pega Robot Manager 8.5.1 -
Create work groups and assignment types directly in Pega Robot Manager.
Szenariobasierte Test-Cases erstellen und ausführen
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Modul
Szenariobasierte Test-Cases erstellen und ausführen
2 Themen
25 Min.
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Erstellen Sie Szenario-Tests, um Tests auf Basis realen Anwendungs-Cases durchzuführen. Szenario-Tests umfassen mehrere Regeln und prüfen das...
Customizing the customer service user interface
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Modul
Customizing the customer service user interface
2 Themen
15 Min.
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Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Debugging
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Modul
Debugging
3 Themen
22 Min.
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Regardless of the programming and developing environment, developers use debugging concepts to test and rework the program continually. Those same...