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Pega Customer Decision Hub Foundation

Pega NLP Essentials

Pega Process AI Essentials

PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

  • Mission

    PW24 Enhancing Customer Engagement with Pega Customer Decision Hub

    5 Challenges

    1 Std. 30 Min.

    Pega Customer Decision Hub '24.1 Visible to: All users
  • Hands-on Training: Enhancing Customer Engagement with Pega Customer Decision Hub™ 

      Discover how Pega Customer Decision Hub™ solves business problems...

    Applying NLP for Case classification

    • Modul

      Applying NLP for Case classification

      1 Thema

      10 Min.

      Pega Platform '24.1 Visible to: All users
    • Pega Process AI™ utilizes Natural Language Processing to automatically categorize and route claims based on customer descriptions, eliminating delays...

    Creating Customer Service data sources

    • Modul

      Creating Customer Service data sources

      1 Thema

      10 Min.

      Visible to: All users
    • You use Customer Service data sources to add external data objects into the Pega Customer Service application. Within data sources, you can specify...

    Integrating external data

    • Modul

      Integrating external data

      2 Themen

      20 Min.

      Pega Customer Service 8.8 Visible to: All users
    • In this module, you learn how to integrate external data into a Pega Customer Service application. You will connect to a REST service that contains...

    MLOps

    Next best action and customer interactions

    Pega Process AI overview

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