Pega Platform™ provides tools to evaluate application performance through performance statistics and events that help you distinguish between...

Reviews the performance guidelines to use when implementing Pega Customer Service™ applications. Learn about performance, best practices for data...

During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

Pega Platform™ provides logs that record system events such as application errors and performance and security issues. Use log files to identify and...

The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...

The Human Resources (HR) department requests the ability to update Rules that describe department and company policies in the HRApps application. Add...

You are a customer service representative (CSR) manager and have observed that your CSRs are making typos consistently when entering new addresses for...

Your company wants to set up a consistent greeting for customer service agents to use when sending emails to customers. The message thanks the...

The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...