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System/Cloud Ops Administrator

Entscheidungsmanagement

Customer Service Developer

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Language

English
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Library

Product Training

Type

Module

Mission

Skill Level

Beginner

Capability

Berichterstellung

Datenintegration

DevOps

Entscheidungsmanagement

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Low-Code-App-Entwicklung

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Account Executive

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System/Cloud Ops Administrator

System Architect

Pega Customer Decision Hub Foundation

Mission

Pega Customer Decision Hub Foundation

5 Module

5 Challenges

4 Std.

Pega Customer Decision Hub '23 Pega Customer Decision Hub 8.8 Pega Customer Decision Hub 8.7 Pega Customer Decision Hub 8.6 Pega Customer Decision Hub 8.5 Pega Customer Decision Hub 8.4
Visible to: All users
Learn about the business problems Pega Customer Decision Hub™ can solve and discover how Pega's omni-channel artificial intelligence (AI) delivers the...

DevOps

Modul

DevOps

5 Themen

50 Min.
All Products Visible to: All users
This module outlines the concepts, importance, and the implementation of DevOps practices.

Next best action and customer interactions

Modul

Next best action and customer interactions

2 Themen

20 Min.

Pega Customer Service 8.7 (English) Pega Customer Service 8.7 (Français)
Visible to: All users
The omnichannel Pega AI delivers the right action at every customer touch by crunching millions of data points in real time.

Learn how you can use...

Presenting suggestions for agents

Modul

Presenting suggestions for agents

4 Themen

35 Min.

Pega Customer Service 8.8
Visible to: All users
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...

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About Pegasystems

Pega is the leader in cloud software for customer engagement and operational excellence. The world’s most recognized and successful brands rely on Pega’s AI-powered software to optimize every customer interaction on any channel while ensuring their brand promises are kept. Pega’s low-code application development platform allows enterprises to quickly build and evolve apps to meet their customer and employee needs and drive digital transformation on a global scale. For more than 35 years, Pega has enabled higher customer satisfaction, lower costs, and increased customer lifetime value.

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