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Adaptive models
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Modul
Adaptive models
4 Themen
50 Min.
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Online, adaptive models are crucial to next-best-action decision strategies in Pega Customer Decision Hubâ„¢. Adaptive Decision Manager is a key...
Adding more tracking time periods for contact policies
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Modul
Adding more tracking time periods for contact policies
2 Themen
25 Min.
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Learn about contact policies and how they are used in Pega Customer Decision Hub to improve the customer experience. Also, learn how to bypass the...
Adding optional Actions to a workflow
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Modul
Adding optional Actions to a workflow
1 Thema
15 Min.
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Allow users to decide whether to perform additional Actions on a Case, such as updating account information or cancelling a Case.
Adding users to the sales team
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Modul
Adding users to the sales team
2 Themen
15 Min.
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A user of Pega Sales Automationâ„¢ has an user profile that defines roles and data access. In this module, you will learn how to manage users in your...
Additional toolbox options for automations
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Modul
Additional toolbox options for automations
9 Themen
1 Std. 5 Min.
Pega Robotic Automation 22.1 -
In Pega Robot Studio, the Toolbox offers you a wide array of features to help extend automation development to include Windows forms, dialog boxes...
Advanced authoring
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Modul
Advanced authoring
3 Themen
25 Min.
Pega Customer Service 8.8 -
In this module you learn how to import content into Pega Knowledge from an external source such as a legacy content system or a translation services...
Advanced background processing
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Modul
Advanced background processing
6 Themen
3 Std. 10 Min.
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The design of background processing is crucial for meeting business service-level agreements and automating processes. Background processes require...
Advanced Buddy features
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Modul
Advanced Buddy features
5 Themen
45 Min.
Pega Knowledge Buddy '24.1 -
In this module, you will explore the advanced features of the Pega Gen AI Knowledge Buddyâ„¢. Learn how to create and secure data sources, how to update...
Advanced query design
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Modul
Advanced query design
3 Themen
1 Std. 35 Min.
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The knowledge of how to configure reports might not be enough to create accurate reports. You can use multiple solutions, one superior to the others...
Assigning and completing work for Business Architects
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Modul
Assigning and completing work for Business Architects
4 Themen
1 Std.
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As a Pega Business Architect, understanding the Pega Platformâ„¢ features that transform workflows by automating the process of assigning and completing...