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Pega Customer Service Foundation
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Mission
Pega Customer Service Foundation
4 Module
3 Challenges
2 Std. 15 Min.
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Gain experience with several products that are a part of Pega Customer Service™. In this overview mission, you see how Pega Customer Service uses...
Pega Customer Service Implementation
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Mission
Pega Customer Service Implementation
6 Missions
6 Module
2 days 15 Std. 42 Min.
Pega Customer Service '23 -
In this mission you gain an overview into the history and challenges of contact center leaders and agents. You also learn how Pega Customer Service™...
Pega Diagnostic Center Foundations
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Mission
Pega Diagnostic Center Foundations
4 Module
3 Std. 25 Min.
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Pega Diagnostic Center (PDC) provides a holistic view into the inner workings of your applications. With PDC, you can design your system in an optimal...
Pega Digital Messaging
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Mission
Pega Digital Messaging
8 Module
6 Challenges
6 Std. 10 Min.
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Pega Digital Messaging delivers frictionless experiences over all the top consumer-preferred digital channels, including chat, Facebook, Apple...
Pega Email Bot Foundation
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Mission
Pega Email Bot Foundation
4 Module
5 Challenges
4 Std. 25 Min.
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Learn how Pega Email Bot™ can assist in processing, routing, and automating emails to reduce the time it takes to manage overflowing inboxes. In this...
Pega Express Delivery
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Mission
Pega Express Delivery
8 Module
8 Std. 45 Min.
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Learn how to leverage Pega’s low-code experience, best practices in application development, and Scrum to quickly deliver meaningful outcomes in as...
Pega Government Platform Core Concepts
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Mission
Pega Government Platform Core Concepts
6 Module
3 Std. 58 Min.
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This mission serves as an introduction to the Pega Government Platform™ product. It provides a synopsis of the application features, descriptions of...
Pega Government Platform Technical Applications
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Mission
Pega Government Platform Technical Applications
1 Mission
6 Challenges
8 Std. 9 Min.
Pega Government Platform 8.7 -
Pega Government Platform™ provides a comprehensive set of building blocks to accelerate the development of public sector applications. This mission...
Pega Knowledge
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Mission
Pega Knowledge
6 Module
5 Challenges
5 Std. 30 Min.
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In this mission, you will become familiar with the benefits of content authoring and management with Pega Knowledge. Learn how to import content, work...
Pega Knowledge Buddy
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Mission
Pega Knowledge Buddy
3 Module
3 Challenges
2 Std. 50 Min.
Pega Knowledge Buddy '24.1 -
This mission will provide you with an opportunity to gain insight into Knowledge Buddies and Pega GenAI. Learn about the technical aspects of AI...