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6 Std. 5 Min.
Continue learning about case management using Pega Platform™.
10 Std. 10 Min.
Learn how easy it is to configure Pega Customer Service™ applications. You learn how to create new service cases for agents to interact with customers...
6 Std. 40 Min.
Continue learning about data and integration using Pega Platform™.
2 Std. 35 Min.
Learn how Pega Email Bot™ can act as a virtual assistant to your customer service representatives. Reduce time spent categorizing and routing inbound...
3 Std. 35 Min.
Developing automations for use in a Citrix environment is a necessary function for many clients. Developing for Citrix means you need to understand...
37 Std. 40 Min.
The Senior System Architect mission continues the journey to increase your knowledge of application development on Pega Platform™. The modules in this...
The IT department is adding the ability for users to work on an internal portal. They submitted a requirement to display open positions within TGB to...
Requests for roadside assistance must identify the vehicle so that a service provider can prepare for the service call. For example, certain vehicles...
The Human Resources (HR) department has noticed that the open positions screen of the candidate case type has been loading the list of positions...
The Payroll Department at TGB reports that some employees enter an incorrect bank name when enrolling in direct deposit. The payroll department...
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