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The business wants to ensure that all customer service representative verify the identity of a customer at the start of an interaction. You have been...
Your customer, U+ Bank, wants to speed up email interactions for address changes by pre-populating cases with the correct values. For address change...
The client company ABC Enterprises needs a Citrix Robotic solution that allows users to manage their legacy applications. Create a test solution to...
The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate cases...
The HR department wants to allow new employees to enroll in a health insurance plan on their first day of employment. To ensure that new employees can...
As a developer, you are tasked with creating a Citrix robotic solution for your company to allow users to manage a legacy application in a mixed mode...
U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...
Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...
ABC Enterprises requests that your development team finish the testing to verify the Citrix automation architecture. You must test the connectivity...
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