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Coexistence for Theme UI-Kit service requests
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Módulo
Coexistence for Theme UI-Kit service requests
4 Temas
30 minutos
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Learn how to configure Coexistence feature of the Pega Customer Service™ application. Coexistence feature allows you to use your Pega Customer Service...
Collaboration with users
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Módulo
Collaboration with users
1 Tema
20 minutos
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Complete your Microjourney® faster by using the Pulse and Tags widgets to interact with other application users.
Designing an approval Process
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Módulo
Designing an approval Process
1 Tema
15 minutos
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To enhance business reliability and accountability, configure an approval process that allows users to approve or reject tasks within the workflow.
Configuring UI elements
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Módulo
Configuring UI elements
2 Temas
20 minutos
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Learn about how themes update the styling of UI elements to meet branding requirements. Learn how to configure dynamic functionality on UI elements.
Configuring a dashboard
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Módulo
Configuring a dashboard
1 Tema
15 minutos
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Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.
Configuring a form View
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Módulo
Configuring a form View
1 Tema
15 minutos
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Explore how you can configure form Views. Learn how to configure form layouts and instructional text.
Configuring Portal content
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Módulo
Configuring Portal content
2 Temas
20 minutos
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Tailor the user experience based on Channel and Persona to allow users to perform their jobs more efficiently.
Configuring chat queues and routing
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Módulo
Configuring chat queues and routing
5 Temas
40 minutos
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You use Digital Messaging so that customers can communicate with your organization in real time on any device. Chat requests can be sent to any...
Configuring common phrases for agents
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Módulo
Configuring common phrases for agents
1 Tema
10 minutos
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Learn how to provide customer service agents with a set of common phrases so that the agents can insert preapproved phrases into their responses to...
Configuring Constellation applications
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Módulo
Configuring Constellation applications
7 Temas
1 h 33 minutos
Pega Platform 8.8 -
Nota: In an effort to simplify concepts and improve understanding about feature improvements, Pega has bundled all new UI technology under a new name...