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Avoiding overexposure of actions
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Módulo
Avoiding overexposure of actions
2 Temas
20 minutos
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Learn about contact policies and how they are used in Pega Customer Decision Hub. Gain experience defining contact policy rules to suppress actions...
Defining and managing customer actions
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Módulo
Defining and managing customer actions
4 Temas
35 minutos
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In Pega Customer Decision Hub™, learn how to use Next-Best-Action Designer to build the business issue/group hierarchies for your organization. Create...
Next-Best-Action on digital
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Módulo
Next-Best-Action on digital
2 Temas
25 minutos
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Learn about a typical cross-selling use case on the web channel and its four phases of implementation to improve 1-to-1 customer engagement, drive...
Presenting a single offer on the web
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Módulo
Presenting a single offer on the web
3 Temas
25 minutos
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Learn about real-time containers and how they are used to display actions selected by Pega Customer Decision Hub in real-time channels. Gain...