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Business Architect
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Misión
Business Architect
15 Módulos
20 Retos
1 day 3 horas 30 minutos
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Begin your journey as a business architect with Pega Platform™ by learning the capabilities of App Studio to develop applications on Pega Platform...
Pega Voice AI
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Misión
Pega Voice AI
7 Módulos
2 horas 25 minutos
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Pega Voice AI assists CSRs during live phone interactions by suggesting actions based on real-time analysis of the conversation.
CSRs receive...
Best practices for building accessibility into Pega applications
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Módulo
Best practices for building accessibility into Pega applications
5 Temas
1 h 15 minutos
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Pega provides a variety of out-of-the-box accessibility features with Pega Platform™ that you can use to create an application that is accessible and...
Business case for accessibility
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Módulo
Business case for accessibility
3 Temas
35 minutos
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Building accessibility into your plan for the development of applications has a cost the same as all requirements. An organization must make choices...
Case Life Cycle design for Business Architects
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Módulo
Case Life Cycle design for Business Architects
6 Temas
1 h 15 minutos
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As a Pega Business Architect, understanding how you transform business process with Pega Platform™ applications begins with designing the Case Life...
Customizing the user interface for Business Architects
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Módulo
Customizing the user interface for Business Architects
3 Temas
30 minutos
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As a Pega Business Architect, you need to understand the Pega Platform™ features that allow you to tailor the user experience based on channel and...
Displaying data with Constellation for Business Architects
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Módulo
Displaying data with Constellation for Business Architects
5 Temas
1 h 5 minutos
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As a Pega Business Architect, understanding the Pega Platform™ Constellation architecture enables you to quickly design and deliver consistent user...
Form autofill
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Módulo
Form autofill
3 Temas
20 minutos
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Learn how to configure Form Autofill to help CSRs complete the forms associated with a case type. Voice AI detects entities in the live customer...
Pega Voice AI introduction
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Módulo
Pega Voice AI introduction
2 Temas
25 minutos
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Pega Voice AI assists service and sales representatives during live phone interactions by suggesting actions based on real-time analysis of the...
Script adherence
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Módulo
Script adherence
3 Temas
20 minutos
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Learn how to configure script adherence to help CSRs deliver the prescribed script during a live conversation. You configure scripts in the dialogs...