Search
Evaluating application data with Insights for Business Architects
-
Módulo
Evaluating application data with Insights for Business Architects
1 Tema
20 minutos
-
As a Pega Business Architect, you understand that all organizations need to analyze their operations to understand the performance of their teams and...
Business case for accessibility
-
Módulo
Business case for accessibility
3 Temas
35 minutos
-
Building accessibility into your plan for the development of applications has a cost the same as all requirements. An organization must make choices...
Configuring a dashboard
-
Módulo
Configuring a dashboard
1 Tema
15 minutos
-
Configure the content and organization of a user dashboard to provide easy access to the information that business users need to know.
Configuring common phrases for agents
-
Módulo
Configuring common phrases for agents
1 Tema
10 minutos
-
Learn how to provide customer service agents with a set of common phrases so that, in any text-based channel, the agents can insert preapproved...
Customizing the customer service user interface
-
Módulo
Customizing the customer service user interface
2 Temas
15 minutos
-
Learn how to configure various aspects of the Pega Customer Service™ UI. Customize the layout for a service case, add a field to display, and modify...
Defining a reporting strategy
-
Módulo
Defining a reporting strategy
4 Temas
1 h 55 minutos
-
Defining a reporting strategy goes beyond creating reports in Pega Platform™. Many organizations use a data warehousing solution and have distinct...
Guiding a customer service agent with dialogs
-
Módulo
Guiding a customer service agent with dialogs
2 Temas
15 minutos
-
Learn how to provide customer service agents with a dialog script that is read as an agent conducts an interaction.
Monitoring your contact center with Insights
-
Módulo
Monitoring your contact center with Insights
2 Temas
15 minutos
-
Pega Customer Service™ provides various ways for managers to observe and monitor the application and performance of the call center. You will learn...
Pega Low-Code App Factory introduction
-
Módulo
Pega Low-Code App Factory introduction
2 Temas
22 minutos
Pega Platform 8.4 -
Learn about low-code development and review how Pega Low-Code App Factory aids in effectively scaling low-code in an enterprise.
Presenting suggestions for agents
-
Módulo
Presenting suggestions for agents
4 Temas
35 minutos
-
During customer interactions, CSRs receive suggestions through notification cards in the Interaction Portal of Pega Customer Service™. They represent...