Search
Creating a Pega Email Bot
-
Reto
Creating a Pega Email Bot
2 Tareas
15 minutos
-
The manager at U+ Bank wants to automate replies and notifications in the bank application as it reduces strain on the bank's customer experiences...
Creating an email account
-
Reto
Creating an email account
1 Tarea
10 minutos
-
The manager at U+ Bank is struggling to keep up with daily email volume. So, the manager wants to automate replies and notifications in the bank...
Creating an Insight
-
Reto
Creating an Insight
2 Tareas
15 minutos
-
Stakeholders would like to know the number of Cases that have been requested over the past month. You have been asked to define a report to track the...
Creating Insights for BAs
-
Reto
Creating Insights for BAs
2 Tareas
25 minutos
-
GoGoRoad stakeholders would like to know the number of Assistance Request Cases that have been requested over the past 30 days. The stakeholders...
Creating reports that combine data from multiple classes
-
Reto
Creating reports that combine data from multiple classes
2 Tareas
30 minutos
-
The business partners in the Human Resources (HR) department request two reports.
The first report must track the progress of candidate Cases...
Leveraging reports in the contact center
-
Reto
Leveraging reports in the contact center
4 Tareas
15 minutos
-
As a manager, you need to use reports to get visibility into the application. In this exercise, you will create and resolve service cases from both...
Routing email based on content
-
Reto
Routing email based on content
4 Tareas
15 minutos
-
U+ is a major company in the financial industry that wants to improve engagement with customers. U+ has recently opened an email channel where...
Running Pega Customer Decision Hub setup wizard
-
Reto
Running Pega Customer Decision Hub setup wizard
4 Tareas
45 minutos
-
U+ Bank has decided to improve the experience of its customers with personalized decisions that predictive and adaptive analytic models drive. To...
Suggesting a reply based on email content
-
Reto
Suggesting a reply based on email content
4 Tareas
15 minutos
-
Your team asks you to update the Pega Customer Service™ email channel. The team wants to add a suggested reply for when a customer sends an email and...
Training the email bot to understand topics
-
Reto
Training the email bot to understand topics
1 Tarea
15 minutos
-
U+ Bank wants to use Pega Email Bot to respond to customer problems and speed up business processes seamlessly. As a system architect, you are tasked...